The Mason Culture
The purpose and mission statements that guide every Mason Automotive Group store, in our own words.
Our purpose
- To honor God in all that we do
- To serve others
- To pursue Excellence
Social, economic and product mission
Social Mission
To operate the company in a way that recognizes the role that business plays in our community by initiating innovative ways to support and improve the quality of life locally and nationally. Particularly, to promote & strengthen healthy Marriages and Families
Economic Mission
To operate the company on a sound financial basis of profitable growth, increasing value for all vested parties while expanding opportunities for development & career growth for our employees.
Product Mission
To sell and provide the finest automotive and all-terrain products and services while promoting business practices that respect the employees, consumers and environment.
Fast, Fair and Friendly
To create an environment emphasizing fast, fair and friendly:
- Fast
- respect the time of all
- Fair
- treat all in a fair and ethical manner
- Friendly
- where everyone feels welcome and part of the family
Never anything illegal, immoral or unethical.
The Mason 3 R’s Philosophy
Mark Jr. introduced the Three R’s at Lugoff Ford as a customer-first policy: Repair it, Refund it, or Replace it. Today it guides every store:
- RRepairRepair the problem
- RReplaceReplace the vehicle or part
- RRefundRefund the customer
Build a “Customer Obsessed” culture
Every customer should feel:
- Welcomed immediately
- Appreciated
- Respected
- Kept informed timely
- Thanked sincerely
Every employee is responsible for customer satisfaction.
Our managers’ promise to you
Managers will:
- Greet customers in the showroom and service drive daily.
- Personally resolve escalated issues within 24 hours.
- Call customers after every sale or closed repair order within 48 hours.
- Review customer feedback every morning.
Join the family team
We tell our people that their faith, family and health come first. You’ll get training, a clear career path and real chances to grow, and our stores are closed on Sundays so you can spend time with the people you love.